Contact Guest Care

This meant it wasn't at capacity, but it still felt loud and crowded, and often was fraught with lines. However, the service was generally excellent, with an exceedingly friendly crew. When Carnival Cruise Line's Carnival Jubilee debuted in December 2023, it became the third ship in the line's Excel Class, closely mimicking sister ships Mardi Gras and Carnival Celebration. Although there are more similarities than differences among the three, Carnival has still found a way to make Carnival Jubilee innovative and fun by tweaking a few of the offerings. While we hope you won’t need to cancel your Carnival Cruise, having this knowledge at your disposal will help you in case unforeseen circumstances arise. Remember to always refer to Carnival Cruise’s official website or contact their customer service for the most accurate and up-to-date information regarding their cancellation policies and procedures.

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However, rest assured that their dedicated staff will be ready to assist you once your call is connected. Now, let’s explore each contact method in detail, so you can easily connect with Carnival Cruise Lines’ main office and receive the assistance you need. Carnival Cruise Line maintains an active presence on popular social media platforms such as Facebook, Twitter, and Instagram.

Questions About Your Onboard Experience

Carnival Voyagers 'Appalled' at Company's Handling of Overheated Trip - Business Insider

Carnival Voyagers 'Appalled' at Company's Handling of Overheated Trip.

Posted: Sat, 12 Aug 2023 07:00:00 GMT [source]

Guests are seated on a first come, first served basis depending on party size and in most cases, are accommodated within 20 minutes. Guests using Carnival's HUB App can check-in for 'Your Time Dining' ahead of time or check-in when they are ready to go. The App will alert the guest when their table is ready as well as the table number in the dining room displayed on the App screen. The Lido Restaurant is open daily for breakfast, lunch and dinner and has a more relaxed dress code than the main dining room(s); however, please respect that the Lido Restaurant is not the pool area. U.S citizens are required to carry a passport book, valid for at least six months beyond the completion of travel. Visas and/or specific travel documentation may be required for some destinations.

Live Help

We know some of our guests are accustomed to bringing on board their own supply of bottled water, so for your convenience, bottled water can be pre-purchased prior to your cruise by visiting /funshops. Once on board, your purchase is non-refundable; you may take home any unopened bottles. The live chat feature is typically available during specific hours, so it’s essential to check the Carnival Cruise Line website for their customer service hours of operation. If the live chat option is not available, you may consider using alternative contact methods such as email or phone. It is customary for our guests to extend gratuities to the shipboard staff in appreciation for their hard work and exceptional service.

TPG app

The next step will cover the actual cancellation process and potential fees involved. In this guide, we will walk you through the steps to cancel your Carnival Cruise effectively and minimize any potential fees or penalties. From gathering the necessary information to understanding the cancellation policy and contacting customer service, we have got you covered. On the day your cruise returns, Carnival immediately settles your final bill with the bank and alerts them that the temporary holds can be released. Until your bank acts to remove them, these holds will remain on your credit, debit or bank account.

Marina Bar

However, the old ingredients were listed on the menu, meaning passengers weren't getting what they thought they ordered. On the upper deck is the popular Guy's Burger Joint, which is oddly set a bit farther away from the action on Excel Class ships. Farther afield on Deck 16, passengers can check out Shaquille O'Neal's Big Chicken restaurant or venture to Lido Marketplace, the ship's complimentary buffet. Surrounding the stage are tons of seating options, as well as JavaBlue Cafe, which serves coffee and snacks; Cherry on Top candy shop; the Center Stage and Grand View Bars; and Bonsai Sushi and Teppanyaki. It also serves as an access point for the onboard shops, Piano Bar 88, The Punchliner Comedy Club and the Jubilee Casino. Before diving into the details, it is essential to review your booking confirmation and understand the terms and conditions of your reservation.

To contact Carnival Cruise Line via email, simply compose a message to their designated customer service email address. You can typically find the email address on their official website or in the contact section of their booking confirmation. When sending an email, it’s important to include relevant information such as your booking or reservation number to ensure a prompt and accurate response. They will be assessed a $500 charge, per violation, on their Sail & Sign® account.

They are trained professionals who are there to assist you and find the best possible resolution to your situation. If you booked directly with Carnival, you can check if your booking has cancellation penalties by logging into your carnival.com profile. If you booked through a travel agent, you’ll need to contact them directly. This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

Carnival Horizon (HZ) Staterooms and Ship Features

Instead, passengers can send out their clothing for washing, pressing and dry-cleaning for a per-item fee. Passengers can carry on one bottle of wine or Champagne per person (21 years and older); this will incur a $15 corkage fee for consumption in public areas. Each person can also bring up to 12 standard cans or cartons of nonalcoholic beverages like juice or soda. The second quarter involves pool deck games where passengers have to dress up in football gear to complete team races. Of the performances, I most enjoyed two main-theater shows that are also found on some other ships in the fleet. Activities here are less structured, and participants can come and go as they please.

On certain special nights, our main dining rooms celebrate our Cruise Elegant festivities and we invite guests to enjoy a special night out in a sharp and chic way. In order to maintain a safe and secure environment, Carnival prohibits certain items on board, such as weapons, candles, irons, alcohol, or other dangerous goods. Carnival conducts security safety scanning of all luggage and if prohibited items are found, they will be removed and disposed of and no compensation will be given. Please review our list of Prohibited Items before shutting your suitcase. Naturalization (form N-550 or N-570) is a document issued by the U.S. government (USCIS) as proof of a foreign-born person who has obtained U.S. citizenship through naturalization (a legal process of obtaining a new nationality).

Another time, the printed daily had the wrong theater show listed for that night; the correct one was posted in the HUB. On another day, the printed schedule was missing part four of a four-part show, which did show up on the agenda in the app. My cabin had some of the best soundproofing I've experienced on a new ship in a long time — I had balcony accommodations near an elevator bank and heard nothing when I was in my room.

Both serve the same menu for dinner, but only the larger Pacific Restaurant is open for Sea Day Brunch on sea days and breakfast (but not lunch) on port days. Speaking of the bed, it was exceptionally comfortable, and I was excited to find that the TV across from it had a sizable selection of free movies (as well as newer releases for a fee). The TV also allows you to watch select live channels and shipboard programming and to check your onboard bill.